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Due to a winter weather advisory affecting North Carolina, orders scheduled to ship the week of January 26 may experience delays in shipping or transit.

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Privacy

Privacy Policy

Last Updated: January 25, 2026

Grand Entry Doors values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, place an order, or otherwise interact with us online.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide to us and information that is collected automatically when you use our website.

Information You Provide to Us

This may include:

  • Contact information such as name, billing address, shipping address, email address, and phone number

  • Order and transaction details

  • Communications with our team, including emails, forms, and phone inquiries

  • Account information if you create an account

Payment information is collected and processed by secure third party payment processors. We do not store full credit card numbers on our servers.

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and general location information

  • Browser type and device information

  • Pages viewed, time spent on pages, and referring URLs

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use personal information for the following purposes:

  • To process and fulfill orders

  • To communicate with you regarding orders, quotes, and customer service inquiries

  • To provide customer support and respond to requests

  • To send transactional or service related communications

  • To send marketing, promotional, or personalized communications, where permitted by law and subject to your preferences

  • To personalize website content and recommendations based on your interactions with our site

  • To improve our website, products, and services

  • To detect, prevent, and address fraud or security issues

  • To comply with legal and regulatory obligations

You may opt out of marketing communications at any time by using the unsubscribe link included in emails or by contacting us directly.

3. Legal Basis for Processing

Where required by applicable law, we rely on the following legal bases to process personal information:

  • Performance of a contract, such as processing and delivering your order

  • Legitimate business interests, including customer service, website improvement, and fraud prevention

  • Your consent, where applicable, for marketing communications and cookies

  • Compliance with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to support core website functionality, analyze performance, and improve your experience.

Cookies may be used for:

  • Essential website functionality

  • Analytics and performance measurement

  • Marketing and advertising, including personalized content where permitted by law

By continuing to use our website, you consent to the use of cookies as described in this policy, unless you disable them through your browser settings.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect site functionality.

5. Sharing of Information

We do not sell personal information. We may share information with trusted third parties in the following categories:

  • Payment processors

  • Shipping and freight carriers

  • Website hosting and technology service providers

  • Analytics and marketing service providers

  • Customer support platforms

  • Legal, accounting, or professional advisors when required

These third parties are authorized to use personal information only as necessary to provide services to us and are required to protect your information.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Examples include:

  • Order and transaction records retained for accounting and tax compliance

  • Customer service records retained for service and dispute resolution

  • Marketing communications retained until you opt out or request deletion

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information, including access controls, secure servers, and encryption where appropriate.

No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your state of residence, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Opt out of marketing communications

  • Request information about how your data is used and shared

To exercise your rights, please contact us using the information below. We may need to verify your identity before processing requests and will respond within the timeframes required by law.

9. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act and related laws, including the right to know what personal information is collected, used, or disclosed, and the right to request deletion of personal information.

We do not sell personal information as defined under California law.

10. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Do Not Track Signals

Some browsers offer a Do Not Track feature. At this time, our website does not respond to Do Not Track signals due to the lack of a consistent industry standard.

12. Data Breach Notification

In the event of a data breach involving personal information, we will notify affected individuals and applicable authorities as required by law.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Grand Entry Doors
8022 Providence Rd Ste 500-213
Charlotte, NC 28277
Email: support@grandentrydoors.com

Please understand, we will not respond to quote requests submitted via this form. Please do not use this form for quote requests.

You may request a quote on the product page by entering the specifications required and submitting the quote request.

Prior to submitting a question via this form, please review our Frequently Asked Questions for answers for many of our common questions.

 

What does in-stock mean?

When a door is "in-stock" and/or indicated as "Quick Ship" it means all components are in-stock and available, but we don't stock fully assembled doors due to the wide variety of configuration options. Each door is meticulously fabricated and tailored to the specific configuration you've ordered, then inspected and securely crated for shipping. In-stock doors typically ship within 4-5 weeks from our North Carolina facility, with varying transit times based on your location. For the latest lead time info, check the product page as lead times may vary depending on the product. We request that you refrain from contacting us for lead time inquiries, as this information is accurate and readily available on our website and is the same information that would be provided by phone or email. We don't offer expedite options to ensure fairness for all customers. Our commitment is to ship to our customers within our industry-leading lead times.