Version	Effective Dates	Summary of Significant Changes
1.0	January 1, 2018 – May 28, 2025	Original Terms of Sale
2.0	Effective May 29, 2025	Substantial updates and structural clarifications: Section 7 rewritten to detail curbside delivery, inspection protocols, service limitations, and delivery access and remote area policy. New Section 8 addressing post-delivery claims, 3-day reporting requirement, and storage liability Section 10 revised to reinforce the non-returnable nature of all configured products, stating that returns are not accepted due to the high degree of customization Section 11 added to define Grand Entry Doors as a retailer, not the manufacturer Sections 12 and 13 clarified warranty processing steps, warranty limitations (e.g., labor not covered), manufacturer’s sole authority over claims, and Grand Entry Doors’ role in facilitating warranty submissions and communication

Grand Entry Doors Terms and Conditions of Sale

Effective Date: 5/29/2025

1. Entire Agreement

Unless otherwise indicated, these terms and conditions of sale apply to all purchases from Grand Entry Doors, LLC ("Grand Entry Doors") both online at GrandEntryDoors.com and offline. They may not be altered, supplemented, or amended by you through the use of any other document. Any attempt to alter, supplement, or amend this document or to enter an order for products subject to additional or altered terms and conditions will be null and void unless agreed to in writing by an authorized representative of Grand Entry Doors.

Buyer further acknowledges and agrees that no oral statements, representations, or prior written materials not expressly incorporated herein shall be relied upon or form any part of this agreement. All prior discussions or communications are superseded by this document.

2. Product Compliance & Suitability

Local building codes, regulations, and ordinances vary significantly by jurisdiction. It is the sole responsibility of the purchaser to ensure that the selection, purchase, installation, use, and ongoing maintenance of any product obtained from Grand Entry Doors complies with all applicable laws, codes, and regulations in the location where the product will be used.

We strongly advise consulting with a licensed contractor and your local building department or code enforcement authority prior to ordering or installing any product. Grand Entry Doors makes no representation or warranty regarding the compliance, performance, or suitability of any product for your specific application.

By completing this purchase, the purchaser expressly assumes all risks and liabilities associated with code compliance, permitting, inspection, installation, use, and any resulting consequences. These include, but are not limited to, property damage, personal injury, failed inspections, or violations of local laws or building codes.

3. Acceptance of Order

All orders are subject to approval by Grand Entry Doors. We reserve the right to accept or reject any order. Orders are accepted based solely on the information provided at the time of purchase. Customers assume responsibility for accuracy in sizing, specifications, and configuration.

4. Prices & Shipments

Prices are those in effect at the time of order acceptance and are subject to change without notice. Prices do not include taxes or shipping unless specifically stated.

5. Payment

For online orders, payment is required at the time the order is placed. We accept Visa, MasterCard, and American Express credit cards. Quoted orders may also be paid using the same credit card options, electronic bank transfer, or by cashier’s check or personal check, if approved in advance. All non-credit card payments are subject to a 10 business-day hold before processing.

Payment in full is required before shipment. If payment is not received, shipment may be deferred or canceled at our discretion.

6. Taxes

Buyer agrees to pay all applicable federal, state, and local taxes unless a valid exemption certificate is provided.

7. Shipping & Delivery

All door units are securely crated and shipped via LTL (Less-Than-Truckload) freight service. Carriers provide curbside delivery only.

• Scheduling: Carrier will contact you to schedule delivery.
• Delivery Notification: May be made via phone, text, or email.
• Curbside Drop-off: Shipment will be placed at the curb or closest accessible location using a lift-gate.
• Signature Required: A representative must be present to inspect and sign for the shipment.
• Inspection: Inspect the shipment before signing. Note any damage on the receipt.
• Post-Delivery: Customer is responsible for moving, storing, and protecting the door. Oversized units may require special handling.

Shipping Schedule and Delivery Expectations

Grand Entry Doors ships orders in accordance with the lead times stated at the time of purchase. We do not contact customers prior to shipping to confirm whether they are ready to receive their order. For example, if your order has a stated lead time of 4 to 5 weeks, it will ship within that window without additional notice. If you anticipate any delays in your project that may prevent you from accepting delivery during the estimated timeframe, it is your responsibility to contact us within 2 to 3 weeks of placing your order to request a delayed shipment.

Once an order has shipped, it must be received in accordance with the freight terminal’s delivery schedule. If the customer is unable to accept delivery when the order arrives at the terminal, storage fees will apply. These fees are charged by the freight carrier, not Grand Entry Doors, and typically range from $30 to $50 per day. Storage fees must be paid in full before the order is released for delivery. Please note that storage may not be available in all cases.

If the delivery address needs to be changed after the order has shipped due to an inability to receive it at the original location, the customer will be responsible for a reconsignment fee of $150, which is also charged by the carrier.

These fees are imposed by the carrier. While they are outside of our control, it is the customer’s responsibility to cover them. To avoid unexpected charges or delays, we strongly recommend informing us in advance of any scheduling conflicts so alternative arrangements can be made before the order ships.

Address Changes and Reconsignment Fees

It is the customer’s responsibility to provide an accurate delivery address and contact information at the time of order.

• Any address or contact changes must be submitted in writing before the order ships.

• Once an order has shipped, changes may incur reconsignment fees, which are charged by the freight carrier. These fees typically start at $150 and may increase depending on the nature of the change.

• Even local address changes may incur additional fees due to altered delivery requirements.

All reconsignment fees must be paid in full before the freight is released for redelivery. Changes made after shipping may also result in delays.

Delays, Fees, and Additional Charges

Missed appointments and storage delays may incur fees. Reconsignment and rerouting charges may apply. Fees may also be added for remote areas, split shipments.

Delivery Access and Remote Area Policy

Our doors are shipped via freight on a large commercial truck equipped with a liftgate. It is the customer’s responsibility to ensure that the delivery location is accessible and suitable for this type of delivery.

Additional delivery fees may apply in the following situations:

• Remote or outlying areas, as designated by the freight carrier

• Split shipments, if product availability or delivery constraints require multiple deliveries

• Inaccessible job sites, including but not limited to:

  • Gravel, dirt, or unpaved roads or driveways

  • Narrow roads or driveways that cannot accommodate a large truck

  • Steep, obstructed, or low-clearance access routes

  • Locations without adequate space for a freight truck to enter, maneuver, or safely turn around

A clear, safe, and accessible delivery area is required. It is solely at the discretion of the freight carrier to determine whether a delivery location is safely accessible. If the freight carrier determines that the delivery cannot be made due to site conditions, the shipment will be held at the nearest freight terminal. In such cases, the customer will be responsible for picking up the order or arranging alternate transportation.

Please note:

• We do not accept returns, cancellations, or refusals in cases where delivery cannot be completed due to access limitations at the delivery site.

• Once a shipment leaves our facility, it becomes the customer’s responsibility to receive or retrieve the freight.

• Storage or re-delivery fees charged by the freight carrier due to failed or delayed delivery attempts may be billed to the customer.

We strongly recommend reviewing the delivery site and consulting with your contractor or job site manager prior to placing an order to ensure delivery requirements can be met.

What Shipping Does Not Include

Uncrating, unpacking, disposal, movement beyond curbside, or contractor coordination.

Limitations

We are not responsible for delays due to weather, trucking issues, or supply chain disruptions.

8. Post-Delivery Claims and Storage Liability

All products must be carefully inspected upon delivery and prior to signing the delivery receipt. If immediate inspection is not possible, write "Subject to inspection. Driver unable to wait" on the receipt before signing.

Any damage identified after delivery must be reported within three (3) business days. Claims submitted beyond this timeframe may not qualify for resolution.

After delivery, Grand Entry Doors is no longer responsible for the storage conditions, handling, or any damage that may occur on-site. We cannot accept liability for:

• Improper storage
• Unauthorized handling
• Jobsite damage
• Delayed uncrating or inspection

We strongly recommend storing your unit in a dry, climate-controlled environment until installation occurs.

If shipping damage is identified, manufacturers generally replace the damaged components rather than the entire unit. This method tends to be faster and more efficient. If the extent of damage is significant, a full replacement unit may be authorized. Any approved replacement will ship using the same method and processing timeline as the original order, unless special arrangements are made.

Do not refuse delivery of the full shipment due to damage limited to a specific part, such as trim or hardware. Refusing the shipment will delay the resolution process and the delivery of replacement items.

Clear, detailed photos of the damage are required to support any claim. These images help the manufacturer determine whether a full replacement or part replacement is appropriate.

9. Cancellations

Orders may not be canceled after production begins. Cancellation requests must be submitted in writing. Cancellation fees may apply based on production status.

10. Returns

Due to the high degree of configuration involved in our products, we do not accept returns.

All doors are made to order per the specifications provided at time of purchase. The buyer confirms that all selections were reviewed and approved before fabrication. Returns are only accepted for verified warranty claims.

11. Role as Retailer, Not Manufacturer

Grand Entry Doors is a retailer. We do not manufacture the doors. We partner with trusted manufacturers and facilitate warranty and service requests but do not control outcomes.

The buyer acknowledges that warranty decisions are made solely by the manufacturer and that Grand Entry Doors is not responsible for manufacturing defects beyond what is covered by the manufacturer.

12. Warranty

Products are covered under the manufacturer's warranty. Claims must be submitted per the manufacturer’s instructions. The manufacturer will determine whether to repair, replace, or credit the product. Grand Entry Doors facilitates the process but does not make final decisions.

• Warranty Limitations: The warranty covers only the product. It does not cover labor, removal, installation, finishing, or related costs.
• Warranty Activation Date: The warranty begins upon delivery. Delayed installation does not extend the warranty period.
• Latent Defects: Claims for latent defects may be reviewed if the buyer can demonstrate they were not caused by improper storage, handling, or installation.

13. Manufacturer Warranty & Claims

All warranty claims are governed by the manufacturer's terms. Approval or denial is at their sole discretion. Grand Entry Doors cannot override these decisions.

By placing an order, the buyer agrees that warranty claims are subject to the manufacturer’s policy.

14. Limitation of Liability

Our liability is limited to the purchase price of the product. We are not liable for indirect, incidental, or consequential damages, unless required by law or in cases of gross negligence or intentional misconduct.

15. Modification of Terms

No changes to these terms are valid unless made in writing and signed by an authorized representative.

16. Assignment

Buyers may not assign any rights or obligations without written consent.

17. Errors

We reserve the right to correct clerical errors in descriptions or pricing and to cancel or modify affected orders.

18. Resale Prohibition

Products purchased may not be resold. Doing so voids all warranties and return rights.

19. Governing Law

These terms are governed by the laws of the State of North Carolina. Disputes must be resolved in Mecklenburg County, North Carolina.

Dispute Resolution

All disputes must first be submitted to non-binding mediation in Mecklenburg County, North Carolina. If mediation fails, disputes will be resolved by binding arbitration under the rules of the American Arbitration Association.