Warranty

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Our manufacturers strive to provide the highest quality of customer service, as well as a quick and efficient response to any issues that may arise related to their products. It is their desire and commitment to determine the best solutions for all of our customers’ warranty concerns or needs. All doors purchased from Grand Entry Doors have a limited manufacturer’s warranty. The warranty conditions vary by manufacturer and are specified for each product. The customer is responsible for reading the warranty thoroughly and following all requirements and instructions. Failure to follow the manufacturer’s requirements will void the warranty.
 

WOOD DOOR LIMITED WARRANTY

Every door is covered under warranty for a period of one (1) year and guaranteed to be free from defect as a result of manufacturing or quality.

Should the warranted door be found to contain defects as stated above, Manufacturer, will at its option, either repair or replace any door without charge or a full refund given to the distributor to facilitate a refund to the end user.

When damages are discovered, Grand Entry should be notified immediately before any installation occurs and a reasonable acceptance of responsibility will be determined, and the end user will be accommodated accordingly. Once the door is installed, damages become responsibility of the purchaser and their installer.

Under the terms of this warranty, manufacturer is obligated to replace the defective product. No labor, installation, finishing and/or consequential damages will be covered.

1. All Doors must be installed providing sufficient protection from exposure to weather including excessive moisture/rain as well as excessive heat due to sun exposure. This protection required includes adequate overhang distance that is at a minimum projection from the home at one half the distance from the floor of the overhang to the ceiling of the overhang.
2. To ensure the durability and longevity of your door, it is essential that it be stained and sealed on all sides, including the top edge, under hardware cutouts, and any other exposed areas. Proper sealing on every surface provides comprehensive protection against moisture and environmental factors, preserving the door’s quality and appearance over time. Please note that the bottom edge is pre-sealed prior to installing the door sweeps, adding an extra layer of protection. Any deterioration of the wood components of the door unit caused by neglect or failure to protect and seal all exposed surfaces and edges of the door either prior to or immediately after hanging the door are not covered by this warranty. Every door unit regardless of exposure must be annually inspected and maintained by the homeowner. Reasonable maintenance includes ensuring adequate clear topcoat that contains a UV inhibitor and is maintained throughout the life of the door.
3. Staining or painting the door black or any other dark opaque colors will void the warranty. These colors cause harm to the wood components by absorbing excess heat/UV rays.
4. The use of a storm door will cause the production of excess heat trapped between the wood door and storm door which will increase the chances of warping and cracking. Any use of storm doors would void the warranty.
5. Manufacturer reserves the right to require on-site inspections of maintenance and installation procedures before any claim will be processed.
6. Wood is a natural product therefore any variations in color, texture, grain, or the general surface appearance of wood naturally occurring will not be considered defects. Variations in wood color must be compensated for using staining methods preferably implemented by a professional.
7. All wood doors are constructed using floating panels. This construction method allows for expansion and contraction. Exposure to severe moisture such as rain in an unprotected environment may result in water penetration through the panels and is not considered a defect. In the event of water penetrating through the edges of the panels in this environment, it will be the consumers responsibility to caulk and or provide a remedy for the water penetration.

Glass Limited Warranty

Manufacturer warrants that all glass shall be free from seal failure for ten (10) years from the date of shipment. This warranty does not cover glass breakage.

Why a One Year Warranty?

We offer a one-year warranty on our wood doors, covering any defects in the wood. The reason for the one-year timeframe is that within 12 months, your wood door will have gone through all four seasons, giving enough time for any natural defects in the material to reveal themselves. Typically, if the wood is going to show signs of stress or issues, it will do so within this period.

After the first year, any problems with the door are often the result of factors outside of manufacturing, such as:

• Improper sealing during installation: It's crucial to properly seal your wood door to protect it from moisture and other environmental factors.
• Inadequate maintenance: Over time, the protective seal on your door needs to be maintained to continue protecting the wood from the elements.
• Painting or staining the door a dark color: This can cause the door to absorb excessive heat, leading to warping or other issues.
• Incorrect installation location: Installing the door without sufficient overhead protection, as required by our warranty, exposes it to direct weather elements, which can affect its longevity.

For optimal performance and longevity, it’s important to follow all installation and maintenance guidelines.

Specific Notation About Knotty Alder Wood Doors

When purchasing a knotty alder door, customers should be aware of the presences of grain variation and natural knots throughout the wood door's surface. These knots are natrual occurences and are not considered a manufacturing defect. We will not replace a knotty alder door if a customer is dissatisfied with the size, placement, number of or depths of knots. If you do not want this type of appearance we recommend purchasing a mahogany door.

1. Size and Placement: The variability in size and placement of knots on the door surface is a natural occurrence and adds to the unique charm of the wood. Knots may be found on any part of the door, including panels, stiles, rails, or TDL bars.
2. Number of Knots: Knotty alder doors feature a varying number of knots, which are a result of the wood's natural growth patterns. The number of knots can vary from door to door and even within the same door, creating a one-of-a-kind appearance.
3. Depth of Knots: Knots on the surface of the door may vary in depth. Some knots might be shallow, while others can be deeper. Deeper knots, if present, will be carefully filled with a black epoxy to ensure both aesthetics and structural integrity.

Natural Variation:

1. Variation Not Considered a Defect: The beauty of knotty alder lies in its distinctive grain patterns, color variations, and knots. These characteristics are not considered defects but rather celebrate the authenticity of the wood. We embrace these variations, as they make each door a unique work of art.

2. Color Variation: Knotty alder wood naturally exhibits a range of color tones, from light to dark, and may contain streaks or variations in hue. This adds to the rustic and warm appeal of the wood.
3. Knot Variation: Knots come in different sizes and shapes. They can be round, oval, irregular, or elongated. These variations contribute to the door's character.
4. Grain Patterns: The grain pattern of knotty alder can vary from straight to wavy, enhancing the visual appeal of the door.

Quality Assurance:

1. Epoxy Filling: Deeper knots are meticulously filled with a black epoxy to provide structural stability and to maintain the door's overall appearance.
2. Cherry Picking Prohibited: We do not allow customers to cherry-pick doors based on knot placement, number, size, or other characteristics.