Wood Entry Door Collection Warranty

All wood doors sold by Grand Entry Doors are covered under a limited warranty provided by our trusted manufacturing partners. This warranty outlines the minimum level of coverage across our suppliers to ensure clarity and consistency.

1-Year Limited Warranty on Wood Door Construction

Each wood entry door is warranted for a period of one (1) year from the date of delivery to the dealer to be free from defects in materials and workmanship. If a covered defect is identified, the manufacturer will, at its option, repair, replace, or refund the cost of the defective product. This warranty does not cover labor, installation, finishing, or other consequential costs. Claims must be made prior to installation or immediately upon discovery and before the door is used.

5-Year Limited Warranty on Insulated Glass (IG Units)

Insulated glass units are warranted for a period of five (5) years from the original date of installation against material obstruction of vision caused by seal failure. This includes moisture, dust, or film between the panes due to defective materials or workmanship.
Exclusions: This warranty is void if the unit is installed in high-moisture environments, such as greenhouses or pool enclosures, or if any films, blinds, or coverings are applied to or placed near the glass surface.

Glass Breakage

Glass breakage is not covered under any circumstances. This includes damage caused by thermal stress, physical impact, mishandling, improper installation, or structural movement. If breakage occurs after receipt, it is the customer’s responsibility to repair or replace the glass at their own cost.

Warp Tolerance

Doors are warranted against warp up to:

• ¼ inch for doors up to 8 feet in height and up to 42 inches in width

• No warp warranty is provided for doors taller than 8 feet or wider than 42 inches

Warp is defined as distortion in the plane of the door and does not include bow, cup, or twist in the frame or jamb.
In cases where warp is claimed, the manufacturer reserves the right to defer repair or replacement for up to twelve (12) months from the date of the claim or installation. Temporary warping may occur as the door acclimates to local humidity and temperature, and often resolves naturally.

Storm Door Installations

The installation of a storm door over a wood entry door voids all warranty coverage. Storm doors may trap heat and moisture, accelerating deterioration and causing damage that is not covered.

Required Overhang and Sun Exposure Protection

Doors must be installed with sufficient protection from direct sun, moisture, and weather. A minimum overhang equal to at least one-half the height from the base of the door to the bottom of the overhead structure is required to maintain warranty eligibility.

Wood doors installed in southern-facing orientations are more prone to warping and cracking due to prolonged exposure to direct sunlight throughout the day. The prolonged sun exposure and excessive heat can cause the wood fibers to expand unevenly, leading to potential cracks in the wood panels over time. To mitigate these risks, it is essential to install the door under a deep overhang that extends beyond the minimum recommendation to provide adequate protection.

No Black or Dark Paint or Stain

Painting or staining wood doors with black or other dark opaque colors significantly increases heat absorption and will void the warranty. These finishes may cause warping, cracking, or finish failure, particularly on south- or west-facing installations.

Care and Maintenance Requirements

All doors must be sealed on all six sides, including the top and bottom, within 72 hours of installation. Annual maintenance is required to preserve the protective finish and ensure long-term performance. Reasonable maintenance includes:

• Inspecting the finish for wear or UV damage

• Reapplying a clear topcoat with UV inhibitors as needed

• Keeping all edges and exposed areas properly sealed

• Ensuring no water is allowed to stand or penetrate panels or joints

Do not use a garden hose or any direct stream of water to clean your door. Spraying water directly onto the door can force moisture into joints, panels, or unfinished edges, leading to warping, swelling, or damage to the wood and finish. Additionally, water can penetrate through the floating panels, causing leaks that may damage the interior or surrounding areas. Instead, clean your door using a soft cloth or sponge with mild soap and water, and ensure all surfaces are thoroughly dried immediately afterward. Proper cleaning techniques will help maintain the door’s integrity and appearance.

Failure to properly seal, finish, clean, or maintain the door as described will void the warranty.

Wood Characteristics

Variations in color, texture, grain, or general surface appearance of wood are natural and are not considered defects. Professional staining methods are recommended to address any natural inconsistencies or color variations.

Floating Panels

All wood doors are constructed with floating panels to accommodate natural expansion and contraction. Water penetration through the panels due to exposure to severe moisture or rain in an unprotected environment is not considered a defect. It is the homeowner's responsibility to mitigate water intrusion with appropriate caulking or sealing solutions.

Note About Knotty Alder Doors

Knotty alder is a rustic wood that naturally contains knots and character markings. These features are inherent to the material and are not considered defects. The following considerations apply:

• Knot size, placement, depth, and frequency vary by door. Some knots may be filled with black epoxy for stability.

• Each door will have unique grain patterns and color tones.

• Requests to choose doors based on knot characteristics are not permitted.

Customers desiring a cleaner or more uniform appearance may request the same design in an alternative wood type, such as mahogany.

Claims and Limitations

Claims must be submitted in writing within the applicable warranty period and prior to installation. Grand Entry Doors facilitates the warranty process with the manufacturer but does not make final determinations.
Labor, shipping, installation, finishing, and incidental or consequential damages are not covered under this warranty.

Fiberglass Entry Door Collection Warranty

Limited Warranty Coverage

Fiberglass entry doors are covered by a 5-year limited warranty from the date of installation. During this time, the door is warranted to be free from defects in materials and workmanship that would render it unserviceable or unfit for ordinary recommended use.

Environmental Exclusions

Damage resulting from certain conditions is not covered by this warranty. These include misuse, abuse, mishandling, fire, flood, earthquake, storm, tornado, or other natural events. Installation without sufficient roof overhang, which exposes the door to excessive sunlight or precipitation, may also void the warranty.

Minimum Overhang Requirement

To maintain coverage, the roof overhang must extend out from the structure at least half the distance between the bottom of the door and the highest point of the overhang above the entryway.

Prefinished Doors

Prefinished fiberglass doors include a 24-month limited warranty beginning on the original date of purchase.

Glass Panel Disclaimer

Glass breakage or glass damage for any reason is not covered under this warranty.

Insulated Glass Panel Warranty

Insulated glass (IG) panels are warranted for a period of 5 years from the date of installation. Coverage applies to material obstruction of vision caused by dust, moisture, or film on the internal glass surfaces due to seal failure under normal conditions.

Exclusions include installation in high-humidity environments such as greenhouses or pool enclosures, as well as the use of films, shades, or other materials applied to or near the glass surface.

Warranty Claims and Resolution

All warranty claims must be submitted within the applicable warranty period and will only be reviewed if the product has been paid for in full. Once a claim is validated, the manufacturer will, at its discretion, take one of the following actions:

• Repair the product and return it freight collect

• Provide a comparable replacement product freight collect

• Refund the original purchase price

The manufacturer reserves the right to inspect any product claimed under warranty. A 30-day period must be provided for this inspection, either on-site or at the manufacturer’s facility.