Manufacturer Limited Warranty
All doors and door systems sold by Grand Entry Doors are covered by a limited warranty issued by the manufacturer that produced the product. Grand Entry Doors does not provide its own product warranty.
Warranty coverage, including what is covered, how long it lasts, and any exclusions, is defined solely by the written warranty issued by the manufacturer of your specific door.
Grand Entry Doors is committed to supporting customers throughout the ownership experience and may assist in facilitating communication related to a warranty claim. Responsibility for manufacturing defects and warranty performance remains with the manufacturer.
Manufacturer Warranty Documents
Each manufacturer maintains its own warranty terms, coverage periods, conditions, and exclusions. For complete and controlling warranty details, please refer to the applicable manufacturer warranty linked below.
In the event of any inconsistency between information on this website and a manufacturer’s written warranty, the manufacturer’s warranty controls.
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Southwood Doors Manufacturer Limited Warranty
Who Provides the Warranty?
The manufacturer that produced your door provides the limited warranty coverage. Grand Entry Doors does not issue or extend a separate manufacturer warranty.
If a warranty claim is needed, Grand Entry Doors will assist in coordinating communication with the manufacturer to ensure the claim is properly submitted for review.
What the Manufacturer’s Warranty Covers
Manufacturer warranties generally cover defects in materials and workmanship under normal residential use. Depending on the manufacturer and product type, this may include:
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Excessive warp beyond stated tolerances
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Insulated glass seal failure
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Defects in materials or workmanship
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Certain structural or component defects
Coverage is always subject to the manufacturer’s specific terms, conditions, limitations, and exclusions.
How Long Coverage Lasts
Warranty periods vary by manufacturer and component. In many cases, primary door components may carry different coverage periods than insulated glass units or hardware. Coverage terms differ by manufacturer and product type.
Please refer to the written warranty provided by the manufacturer of your specific door for complete coverage details.
What Is Not Covered
The manufacturer’s warranty does not cover, and Grand Entry Doors is not responsible for, issues resulting from:
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Improper installation, handling, storage, or finishing
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Failure to seal and finish all six sides of the door
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Inadequate overhead protection or excessive exposure to the elements
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Dark or heat absorbing finishes
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Normal wear and tear
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Lack of or improper maintenance
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Job site damage, abuse, or misuse
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Structural movement or building settlement
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Labor, installation, removal, reinstallation, finishing, or refinishing costs
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Freight, crating, or access costs unless expressly approved by the manufacturer
Warranty Conditions and Requirements
To remain eligible for manufacturer warranty coverage, doors must be:
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Installed in accordance with industry standards
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Properly finished promptly after installation
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Fully sealed on all six sides
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Installed with adequate overhead protection
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Maintained according to manufacturer guidelines
Failure to meet these requirements may void the warranty in whole or in part.
Warranty Claims Process
Warranty claims must be submitted in writing and include:
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Proof of purchase
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Description of the issue
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Clear photographs of the affected area
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Installation and finishing details
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Any additional information requested by the manufacturer
Grand Entry Doors will assist in forwarding complete claims to the manufacturer. Final determination of warranty eligibility and remedy rests exclusively with the manufacturer. Grand Entry Doors does not have authority to approve, deny, or modify warranty coverage.
Manufacturer Availability and Limitation of Liability
The manufacturer is solely responsible for honoring its warranty obligations.
If a manufacturer ceases operations, becomes insolvent, discontinues warranty support, or is otherwise unable or unwilling to honor its warranty, Grand Entry Doors does not assume warranty responsibility and does not provide replacement warranty coverage.
Any assistance offered by Grand Entry Doors in such circumstances is voluntary, non-obligatory, and provided at our sole discretion.
Warranty Transferability
Unless expressly stated in the manufacturer’s written warranty, coverage applies only to the original purchaser and is not transferable.
Disclaimer of Retailer Warranties
To the fullest extent permitted by law, Grand Entry Doors disclaims all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.
Products are sold subject to the manufacturer’s written warranty only.
Questions or Assistance
If you have questions regarding warranty coverage or need assistance submitting a warranty claim, please contact Grand Entry Doors. We are happy to help facilitate communication with the manufacturer.