Our doors are shipped ground via common carrier (LTL) on a secure crate system designed to protect them during shipment. Doors and other large items will be shipped to a local delivery terminal. The carrier will contact you when the unit arrives at their delivery terminal to schedule a delivery appointment. Deliveries are generally made between the hours of 8:00 AM and 5:00 PM Monday through Friday.
Our carriers provide a curbside delivery with lift-gate and pallet jack service. Curbside delivery service provides delivery of your door(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials. In most cases the delivery truck will pull up to the curb outside of your job site within your appointment window. From there, you will be responsible for unloading the item(s) from the truck and any further transport beyond that point.
Large doors might exceed the capacity of the truck’s lift-gate. In this case, it is the customer's responsibility to unload the doors from the back of the truck. The driver will sometimes assist in removing the product from the truck, but they are not required to do so.
Our door units are heavy and therefore we recommend at least 2 people be present at time of delivery. The truck driver might assist with moving it into a location such as a garage, but they are not required to do so.