Purchased items may be returned within three (3) days of receiving shipment with the exception of custom orders. Authorization is required prior to the return of any item. Customers need to obtain a Return Authorization before shipping item back. Upon return, your item will be inspected. A Return Merchandise Authorization (RMA) from Grand Entry Doors may be obtained either by calling 1- 833-289-3667, emailing us at firstname.lastname@example.org. Any product returned outside of this process without authorization may result in delays.Exchanges, credits and refunds will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state and local laws.
- A returned door unit must be received in a condition that can be restocked and resold. If not, no refund will be given. A 25% restocking fee will apply to all doors/slab orders.
- Customer is responsible for return shipping charges. If your order had free or quoted / discounted shipping, this is a one-way offer. The standard rates provided on our site and at time of order are discounted below our actual freight costs. Return freight would be quoted at the full cost of freight pickup and delivery which in most cases would include additional charges for pickup at a job site location. If you return your order our actual outbound shipping costs to you will be deducted from the refund.
- Any doors that have been installed, stained or modified in any way will not be eligible for return.
- Customer is responsible for making all arrangements associated with the return which includes properly re-crating the items so they will be accepted by the freight provider. The door unit must be placed in its original crate, assembled and secured as it was when received. If you are unable to crate the door as it was received the freight company will refuse pickup and we will be unable to issue a refund.
No refunds are issued until the items have arrived at our manufacturer’s facility and have been thoroughly inspected and received. Refund may take up to four weeks depending on return shipping, product inspection and processing. All refunds are issued to the original method of payment. Once a refund is processed refund details will be emailed to the email provided at the time of purchase.
ALL SPECIAL/CUSTOM ORDERS SUCH AS PRE-FINISHED DOORS, CUSTOM SIZED, OR CUSTOM DESIGNED DOORS ARE NON-RETURNABLE AND NON-REFUNDABLE.