Items may be returned within three (3) days of delivery. A 20% restocking fee will apply to all door orders. Buyer is responsible for return shipping charges for non-damaged or non-defective items. Authorization from Grand Entry Doors is required prior to the return of any item. A Return Merchandise Authorization (RMA) from Grand Entry Doors may be obtained either by calling 833-289-3667, emailing us at firstname.lastname@example.org or via LiveChat. Any product returned outside of this process without authorization may result in delays.
No refunds are issued until the items have arrived at our manufacturer’s facility and have been thoroughly inspected and received. Refund may take up to four weeks depending on return shipping, product inspection and processing. All refunds are issued to the original method of payment. Once a refund is processed refund details will be emailed to the email provided at the time of purchase.
Once a door is installed, stained or has had modifications to its frame it is no longer eligible to be returned.
ALL SPECIAL/CUSTOM ORDERS SUCH AS PRE-FINISHED DOORS, CUSTOM SIZED, OR CUSTOM DESIGNED DOORS ARE NON-RETURNABLE AND NON-REFUNDABLE.
When purchasing products through this Site, our Terms and Conditions of Sale apply with respect to such purchase. Such Terms and Conditions of Sale should be reviewed carefully before placing an order. Terms & Conditions of Sale