Contact Us
We are delighted to have you here and look forward to assisting you. As experts in entry door design, our team is dedicated to providing you with top-notch customer service and guidance in choosing the perfect front door for your home. Please don't hesitate to reach out to us with any questions or inquiries - we are here and happy to help!
Sales & general inquires
Call us on 833-BUY-DOOR
We are available by Phone Monday - Friday 8am - 5pm Eastern.
If you reach us after hours or if no one is available, please leave a voice message. We will generally return your call the same day.
Visit our new showroom located at
2216 Hawkins Street, Charlotte, NC 28203
By Appointment Monday - Friday
Please Note Before Contacting Us About Your Order
Grand Entry Doors is an independent retailer offering custom-quality doors from a variety of manufacturers, including Southwood Doors and Hoelscher Doors. We are not the manufacturer and do not have access to order records unless the order was placed directly through us.
Before contacting us with questions about your order, please verify that your purchase was made through Grand Entry Doors.
If your order was placed through a different retailer or wholesaler, please reach out to them directly for support, as we are unable to assist with orders we did not originate.
We appreciate your understanding and are happy to assist with any inquiries related to orders placed with Grand Entry Doors.
Request a Quote
Requesting a quote is a simple process. On each product page simply select the required options and submit for a quote request. The link below explains the quote request process. And, as always, we are happy and here to help should you need us.
Quote Request How To
Finishing & staining
We’re regularly asked about the process for staining doors and recommendations for product to use. Although we are unable to provide recommendations for stain products and colors, we have provided some guides to help you with preparing your door for finishing and identifying the proper types of stain. We understand the importance of achieving the perfect finish for your entry door, and we are happy to provide you the resources below.
For our current customers, we are happy to provide wood samples for testing stains. Please note, this is complimentary and by request only. We do not ship them with the doors. Additionally, at times we are out of samples so not all requests can be fulfilled. Current customers can request samples by contacting us with your order number and address UPS will deliver to.
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Frequently asked questions
- We ordered flemish glass, but received clear glass
- What is your current lead time?
- Can I pay extra to expedite my order?
- On a double door, do both doors open?
- Can we paint our doors black or do you offer a door with a black finish?
- Do you offer pre-finishing or staining?
- Do you offer a privacy glass? Is the glass see-through? Is the glass "mirrored"?
- Are your doors wood? Do you offer fiberglass, etc?
- Do your doors have Florida Approval Codes?
Our FAQ's are not designed to discourage you from contacting us, but rather to provide you with a quick, simple, and searchable way to answer your most common questions (covers ordering questions, questions related to glass / privacy, door design, function, etc.). We are happy to answer any question, but many questions are already covered eliminating the need for you to wait for a response. Many questions are likely to be answered within our full list of Frequently Asked Questions
