Our prayers are with everyone affected by the recent hurricanes and historic flooding. As communities begin the long and difficult process of recovery and rebuilding, we want to extend our heartfelt support during this challenging time. We are grateful to share that our business was not impacted by the recent flooding in Western North Carolina and continues to operate as usual. We remain fully committed to delivering the high-quality service and products you rely on. Thank you for your continued trust and support.
Before contacting us regarding lead times for our in-stock door units, please review for a clearer understanding of our process.
When a door is "in-stock" and/or indicated as "Quick Ship" it means all components are in-stock and available, but we don't stock fully assembled doors due to the wide variety of configuration options. Each door is meticulously fabricated and tailored to the specific configuration you've ordered, then inspected and securely crated for shipping. In-stock doors typically ship within 4-5 weeks from our North Carolina facility, with varying transit times based on your location. For the latest lead time info, check the product page as lead times may vary depending on the product. We request that you refrain from contacting us for lead time inquiries, as this information is accurate and readily available on our website and is the same information that would be provided by phone or email. We don't offer expedite options to ensure fairness for all customers. Our commitment is to ship to our customers within our industry-leading lead times.
Thank you for your confidence in our service. If you have any questions or concerns, please don't hesitate to contact us. We are here to assist you and provide the best service possible.
