Our Response to COVID-19

Our Response to COVID-19

We are accepting and shipping orders. Our stock units at this time are being shipped generally within 3-4 weeks, but customers might experience a delay due to supply chain delays. Custom units presently have a lead time of 8 weeks. We are doing everything to mitigate delays and appreciate your patience and understanding.

You may contact us by phone at 704-912-1280 or via email at sales@grandentrydoors.com if you have any questions or concerns about availability or lead times.

Dear Grand Entry Doors Customers,

As we continue to monitor the rapidly evolving situation around the coronavirus (COVID-19), our first thought is for the safety and well-being of all individuals impacted by these circumstances. In these unprecedented times, it is important that we come together to support all those impacted.

Your health and safety are our top priorities and at the forefront of every decision we make. Now more than ever, it's critical that we do our part to help reduce the spread of COVID-19. Here are some of the steps we are taking.

  • We are working tirelessly to make sure that your orders are delivered in the safest way possible.
  • We are diligently following guidance and best practices from the Centers for Disease Control and Prevention (CDC).
  • As an online retailer we are already accustomed to working remotely while providing best-in-class customer service. As always, our concierge team is here to provide high-touch customer service and expert advice, process quotation and order requests, respond to inquiries, etc. We pride ourselves in our swift responsiveness to our customers’ needs and we assure you that will remain. For immediate questions, call us at 704-912-1280 or email info@grandentrydoors.com.
  • We are in frequent communications with our valued suppliers and freight delivery providers to ensure that we will have no interruptions in our business and service to you as our customer. Should we experience any interruptions, we will notify you as soon as we become aware.

We take great comfort in our service-oriented team and our compassionate, loyal customers. You can count on us to continue to do our best keeping you informed and providing the highest level of communication and flexibility as this situation evolves. We will continue to keep you apprised of any further developments.

Thank you for being part of the Grand Entry Doors family. Please take care of yourself and stay safe & healthy.


Grand Entry Doors