Shipping

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SHIPPING RATES

Rates below apply to the 48 Continental United States. Rates include residential delivery, delivery appointment, lift-gate and pallet jack service. Rates may be subject to change without notice. There is no additional handling or crating fee. These rates do not apply to custom quoted items.

Large items such as doors are shipped directly to Buyer’s home or job site in the 48 contiguous states and Washington, D.C. Doors are shipped ground via common carrier on a secure crate system designed to protect them during shipment. Doors and other large items will be shipped to a local delivery terminal. The delivery terminal will call when item arrives to schedule a delivery appointment. Deliveries are generally made between the hours of 8:00 AM and 5:00 PM Monday through Friday. Fed-Ex and UPS are the primary carriers for most smaller items.

Once shipped, Grand Entry Doors will provide Buyer with information including the carrier’s name and contact information, and tracking numbers. When it is received in the destination terminal the freight company will contact you to schedule delivery.

Our carriers provide a curbside delivery with lift-gate and pallet jack service. Curbside delivery service provides delivery of your door(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials.

In most cases the delivery truck will pull up to the curb outside of your job site within your appointment window. From there, you will be responsible for unloading the item(s) from the truck and any further transport beyond that point. Our door units are heavy and therefore we recommend at least 2 people be present at time of delivery. The truck driver might assist with moving it into a location such as a garage, but they are not required to do so.

A lift-gate and pallet jack are included with every delivery. However, large doors might exceed the capacity of the truck’s lift-gate. In this case, it is the customer's responsibility to unload the doors from the back of the truck therefore we recommend at least 2 people be present at time of delivery. The driver will sometimes assist in removing the product from the truck, but they are not required to do so.

At the point of delivery, Grand Entry Doors will have paid all standard shipping costs. The Buyer should not be required to pay anything additional to the carrier at the time of delivery. Any and all such payments, if made by the Buyer to the carrier or its representatives for any additional services, will be at Buyer’s sole discretion and expense, and Grand Entry Doors is not liable for same.
 
If the Buyer or Buyer's representative is not present to accept delivery a re-delivery fee will be charged. If Buyer is unable to be contacted to schedule delivery within two (2) days once the local carrier is in possession of your item(s), daily storage fees will be assessed. If the delivery address is inaccessible or invalid, Buyer agrees to pay any additional delivery charges to have the order re-routed to an accessible address or alternate address. Buyer is solely responsible for any fees or costs (including, but not limited to, storage and re-delivery) resulting from Buyer’s failure to take delivery on the scheduled time and/or at the originally specified delivery address.
 
Grand Entry Doors assumes no responsibility or liability for damage to items(s) and/or personal injury to an individual or any other issue that may arise from the delivery process. 

Important

We ship according to our published lead times. We expect our customers to order accordingly and be prepared to accept the door within the lead time quoted (plus transit time). In the event the customer is unable to accept delivery when it is shipped, the customer will be responsible for any storage fees incurred from the freight delivery provider. Generally these fees are $30 - $50 per day. These fees will need to be paid in full before the door is released for delivery. Storage is not an option in all cases. If the customer is still unable to accept delivery, we will refund the order less any incurred storage fees and return shipping costs.

Upon delivery, Buyer is responsible for un-crating and/or un-boxing item(s), and thoroughly inspecting the delivery for shortages or signs of damage before releasing the carrier’s driver. Buyer will be required to sign a Proof of Delivery receipt. Any damage to the item(s) or packaging should be noted on the delivery receipt. Grand Entry Doors is not liable for any damages that are not noted on the carrier’s delivery receipt. If delivery is refused due to damage, note “delivery refused due to damage” on the receipt. If the driver is unable or unwilling to wait on inspection, please note on the delivery receipt "potential damage subject to inspection." If the Buyer finds any freight damage after the driver has left it is the Buyer’s responsibility to file a claim with the carrier. A signature is required for all deliveries; carrier is unable to complete delivery without a signed delivery receipt.

When purchasing products through this Site, our Terms and Conditions of Sale apply with respect to such purchase. Such Terms and Conditions of Sale should be reviewed carefully before placing an order.  Terms & Conditions of Sale